James H. Steeley is President and Chief Executive Officer (CEO). Mr. Steeley joined the Agency in November 2015 as the Chief Financial Officer (CFO). In February 2018, he was also named Chief Operating Officer (COO), then Interim President and CEO in July 2018. He took on the official role of President and CEO in January 2019.
Prior to joining the Agency, Mr. Steeley was Senior Vice President, Corporate Controller and Chief Accounting Officer at Susquehanna Bancshares, Inc., the Assistant Vice President of Finance at the Pennsylvania State Employees Credit Union (PSECU) and a Senior Manager in Financial Services Practice for PricewaterhouseCoopers LLP.
Mr. Steeley is a Certified Public Accountant licensed in the Commonwealth of Pennsylvania and earned his Bachelor of Science degree in Accounting at Elizabethtown College.
Judith S. Bines is Senior Vice President of Internal Audit. Ms. Bines joined the Agency in 2016. Her responsibilities include serving as an independent resource for conducting internal audits and advisory services projects, as well as coordinating various external audit activities.
Prior to joining the Agency, Ms. Bines held Chief Audit Executive positions at FleetBank Boston and StoneMor Partners and was the Director of Information Security at AmerisourceBergen.
Ms. Bines earned her Bachelor of Science degree in Accounting and Business from Arcadia University, her Master of Business Administration degree in Finance from LaSalle University and her Master of Science degree in Taxation from Philadelphia University and holds CPA.CITP, CISA, CRISC, CFSA and CIA certifications.
Nathan Hench is Senior Vice President of Public Affairs, Guaranty, and Strategy. Mr. Hench joined PHEAA in 2005 as Vice President of Legislative and Board Affairs. In his current role, he oversees guaranty functions, strategy, public relations, state legislative affairs, marketing and communications, public service, and State Grant & Special Programs. Mr. Hench’s role also includes executive oversight for the Human Resources and Learning and Development functions for PHEAA.
Mr. Hench is a member of the PennSERVE Advisory Board, providing insight and guidance for the Pennsylvania State Civil Service Commission, a grantmaking partner of AmeriCorps. He is also the designee for the PHEAA Board Chair sitting on the Pennsylvania Tuition Account Program Advisory Board, providing guidance on the Commonwealth’s PA 529 savings plans which have helped pay more than $4.8 billion in higher education expenses for nearly 146,000 account beneficiaries over the past 30 years.
Mr. Hench also teaches graduate studies in the discipline of Project Management as a member of Harrisburg University’s corporate faculty.
Prior to joining the Agency, Mr. Hench was Executive Director of the Pennsylvania House Finance Committee, beginning his career there in 1999.
Mr. Hench holds a Bachelor of Arts degree in Business Administration from Lebanon Valley College and a Master of Business Administration in Management from the Pennsylvania State University.
Michael J. Hendler is Senior Vice President and Chief Information Officer (CIO). Mr. Hendler joined the Agency in 2018. He is responsible for all aspects of Information Technology and Cybersecurity.
Mr. Hendler previously served as the Agency’s Vice President of Infrastructure and Operations, where his responsibilities included modernizing technology and process while transforming to a cloud-based infrastructure. Prior to joining the Agency, Mr. Hendler held positions at Thryv and Hibu.
Mr. Hendler holds a Bachelor of Science in Computer Engineering from the Polytechnic Institute - NYU Tandon School of Engineering.
Kyle Lefever is Senior Vice President and Chief Financial Officer (CFO). Mr. Lefever joined the Agency in 2009. He is directly responsible for all aspects of financial reporting, accounting, budgeting, public finance, and administration.
Mr. Lefever previously served as the Agency’s Chief Accounting Officer where his responsibilities included all aspects of financial reporting, accounting operations, and financial controls. Prior to joining the Agency, Mr. Lefever held positions at Deloitte and KPMG.
Mr. Lefever holds a Bachelor of Science degree in Accounting from Shippensburg University and is a licensed Certified Public Accountant.
William Lindsey is Interim Senior Vice President of Federal Relations & Outreach. He oversees the Agency’s Higher Education Access Partners, promoting PHEAA’s mission, programs, products, and services to educational institutions, legislative and civic groups, customers, clients, and constituents across Pennsylvania
Mr. Lindsey joined the Agency in 2003, serving in the Education Services Group and then in the National Business Development Group. He continued working in the student loan industry for Urban Trust Bank and Campus Door before rejoining the Agency in 2010 as the Proprietary Sector Representative for the now defunct FedLoan Servicing. Mr. Lindsey became the Manager of PA School Services in 2015, transitioning to his current role in 2023.
Mr. Lindsey holds a Bachelor of Arts degree in French from Clarion University of Pennsylvania and a Master of Business Administration degree from the University of Phoenix.
Tom Renard is Senior Vice President of Client Relations and Loan Operations. Mr. Renard joined the Agency in 1992. He is responsible for managing third-party external client relationships, including federal and private education loan assets, as well as overseeing systems provided to remote clients. He also oversees the operations for servicing these portfolios and the contractual testing associated with the compliance of these responsibilities.
Mr. Renard previously served as the Vice President of Client Relations, Business Intelligence and Reporting Operations, and Client Support User Acceptance Testing where his responsibilities included managing technical resources supporting remote clients and internal operations.
Jean Svoboda is Senior Vice President, Chief Legal Officer (CLO), and Board Secretary. Ms. Svoboda joined the Agency in April 2019. Her responsibilities include overseeing and managing the Legal Services Division, which includes the Risk and Quality Department, Compliance Department, the Office of Consumer Advocacy, and Client External Audits. She serves as the primary relationship manager with federal and state regulators.
Prior to joining the Agency, she served as in-house legal counsel for several financial institutions. Ms. Svoboda previously focused her law practice areas on transactional matters, particularly mergers and acquisitions, divestitures, securitizations, fintech, financial reporting, public disclosure, corporate governance, risk management, regulatory affairs, and compliance.
Ms. Svoboda received her bachelor’s degree from the University of Nebraska and her Juris Doctorate degree from Creighton University School of Law.