Student FAQ

Account Access

WHAT SHOULD I DO IF I SEE A MESSAGE THAT SAYS MY INFORMATION DOES NOT MATCH WHILE ATTEMPTING TO SIGN IN OR CREATE AN ACCOUNT? (Added 8/18/2022)

If you previously had an account with PHEAA or American Education Services (AES) but your name has since changed, you can ask us to update it. Send copies of two forms of identification by mail or fax.

Mail:
State Grant and Special Programs
P.O. Box 8157
Harrisburg, PA 17105

Fax: (717) 720-3786

If your name did not change, first verify that your personal information was entered correctly and in the requested format. If you are still unable to sign in or create an online account, contact us at 1-800-692-7392, option 4.

IF MY NAME CHANGED, WHAT KIND OF IDENTIFICATION DO I NEED? (Added 8/18/2022)

If your name has changed, we need copies of two forms of identification. Valid types of identification include:

  • Social Security card
  • Current driver's license
  • Birth certificate
  • Current State ID
  • U.S. Certificate of Naturalization (Form N-550 or N-570)
  • Court order
  • Marriage certificate
  • W-2 form
  • U.S. Passport or U.S. Passport Card (current or expired)
  • U.S. military discharge papers (form DD214)
  • U.S. Military Identification Card / DEERS enrollment (form DD1172-2)

NOTE: We cannot accept copies of your employer identification card.

WHAT IF I ATTEMPTED TO RESET MY PASSWORD OR CREATE AN ACCOUNT, BUT I DIDN’T GET A VERIFICATION CODE EMAIL? (Added 8/18/2022)

First, check your junk or spam email folder. If you still can’t find your verification code, we may be able to help.

To sign in to your account: Select Try Another Method at the sign-in screen. Enter your personal information when prompted.

To create an account: Contact us at 1-800-692-7392, option 4.

HOW DO I GET INTO MY ACCOUNT IF IT IS TEMPORARILY LOCKED? (Added 8/18/2022)

Wait for the temporary lock to expire before attempting to access your account again. If you have been locked out for a long time, contact us at 1-800-629-7392, option 4.

WHAT IF I KEEP GETTING AN ERROR THAT SAYS SOMETHING WENT WRONG AND I CANNOT SIGN IN OR CREATE MY ACCOUNT? (Added 8/18/2022)

Try to sign in or create an account using Google Chrome or Microsoft Edge as your internet browser. If you still can’t sign in or create an account, contact us at 1-800-629-7392, option 4.

Application

Where can I find an application for the PA Student Loan Relief for Nurses (SLRN) Program? (Updated 3/3/2022)

The deadline to submit an initial application was March 1, 2022.

Where can I find my employer’s EIN? (Added 1/13/2022)

Your employer’s EIN (Employer Identification Number) or Tax ID can be found in Box B of your W-2 form.

What if the name on my SLRN application does not match the name associated with my nursing license? (Added 1/13/2022)

Depending on the circumstance surrounding the name discrepancy, a copy of your marriage certificate, divorce decree, or court order should be included with your SLRN application.

What if I have one student loan but it was made up of numerous disbursements, how should the “Loan Information” section of the application be completed? (Updated 3/3/2022)

If there are multiple disbursements under a loan, list only the first disbursement date and total current balance for that loan. PHEAA will contact you if updated information is needed on a previously submitted application.

What if I am still working at my employer, what end date should I use? (Updated 2/3/2022)

If you are still working for your employer, leave the “End Date” blank in the "Employer Information" section of the application.

HR did not provide me with a contact name? (Added 1/20/2022)

If the HR department did not provide you with an HR contact, an email and phone number of the HR department is sufficient.

Who is my loan servicer? (Added 1/20/2022)

PHEAA is unable to provide you with the name of your loan servicer, contact the company you make loan payments to monthly.

HOW DO I UPDATE MY MAILING ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS? (Added 9/15/2022)

You can update your mailing address, phone number, and email address over the phone, via email, or by mail.

How do I contact PHEAA to confirm my application was received? (Updated 5/5/2022)

Due to the overwhelming response to the SLRN Program, PHEAA has received a high number of applications. Applications are being reviewed in the order they were received. An email confirmation of receipt has been sent to applicants that included a valid, legible email address on their application. If you did not receive an email confirmation, please check your spam, or junk folder and confirm that the email address provided on your application was legible and valid. If questions remain regarding receipt of your application, please contact us at 1-800-692-7392, option 4.

I JUST REALIZED THE APPLICATION I SUBMITTED CONTAINED INCORRECT INFORMATION, WHAT CAN I DO? (Added 1/27/2022)

If an SLRN application is submitted with incorrect information, a corrected and complete application should be re-submitted. PHEAA will use the most recently submitted application when determining eligibility, provided the most recently submitted application is received by the deadline.

AFTER I SUBMITTED MY APPLICATION, I WAS NOTIFIED THAT MY STUDENT LOANS ARE BEING TRANSFERRED TO A DIFFERENT SERVICER. DO I NEED TO SUBMIT ANOTHER APPLICATION? (Updated 5/5/2022)

If you have been selected for participation in the program and your loan servicer has changed since you submitted your application, you will be advised via postal mail of next steps at the time of selection.

The headquarters for the place I work is in a different state, but I work at the branch location in PA, which address should I put on the application? (Added 2/10/2022)

If an applicant's employer is headquartered in a different state but the applicant is physically working at a branch location in PA, the address of the branch location in PA should be used for the employer's address on the application.

I DIDN'T KNOW THE DEADLINE WAS MARCH 1, 2022, CAN I SUBMIT A LATE APPLICATION? (Added 3/3/2022)

No, you may not submit an application after the March 1, 2022 deadline. PHEAA may request you to resubmit an application because your on-time application was incomplete.

I HAVE BEEN ASKED TO RESUBMIT AN APPLICATION, WHERE DO I SUBMIT THE APPLICATION? (Added 3/3/2022)

The quickest method to return your application is to fax it as one document to (717) 720-3786. This is highly recommended to ensure you do not miss the deadline for resubmission.

You can also mail it to:

PHEAA
PA Student Loan Relief for Nurses Program
P.O. BOX 8157
Harrisburg, PA 17105-8157

Please note the time it takes to arrive via postal mail will not be considered if the application is received after the deadline.

I SUBMITTED MY APPLICATION, WHAT HAPPENS NOW? (Added 3/3/2022)

PHEAA will review applications for eligibility. Applicants who are determined ineligible for participation in the program will be notified via postal mail and advised of next steps. As demand exceeds available funds, those determined eligible for participation in the program will move into the selection process. More information about the selection process can be found under the Selection Process section.

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Eligibility

What type of nurse is eligible for the SLRN Program? (Updated 2/17/2022)

Applicant must be a nurse providing patient care and hold one of the following licenses:

  • Registered Nurse (RN)
  • License Practical Nurse (LPN)
  • Certified Registered Nurse Practitioner (CRNP)
  • Clinical Nurse Specialist (CNS)
  • Certified Nurse Midwife (RN)
What is considered a qualifying nursing facility? (Updated 1/27/2022)

A qualified nursing facility is defined as a practice site located within the Commonwealth of Pennsylvania that provides nursing care directly to patients.

Examples of qualifying nursing facilities include but are not limited to assisted living residences, home care agencies, home health care agencies, hospitals, living independence for the elderly programs, long-term care facilities, personal care homes, pre-K through 12 education facilities, primary health care facilities, postsecondary education facilities, correctional facilities, COVID-19 testing sites/centers, dialysis centers, Department of Health, drug and alcohol rehabilitation facilities, hospices, outpatient facilities, urgent care facilities, pharmacies, rehabilitation centers, and private employers with onsite employee medical care.

Does my employer have to certify my employment annually?

PHEAA will contact your employers annually to verify you met the eligibility requirements for the previous qualifying calendar year.

Does unpaid leave for qualified medical and family reasons provided under the Family Medical Leave Act (FMLA) count toward the required employment hours?

Yes. Unpaid leave due to medical and/or family reasons provided under FMLA will count toward the required 1,250 hours across the qualifying 12-month calendar year.

What if I work part time for several employers?

Part-time employment for several employers during a calendar year can be combined to be considered full-time employment as long as the combined hours equal at least 1,250 hours across the qualifying calendar year.

Is a traveling nurse eligible?

Yes. A traveling nurse is eligible provided their employment is certified by an employer located within the Commonwealth of PA and the majority of their travel territory is certified within the Commonwealth of PA.

What if I change jobs?

If your place of employment changed during the qualifying calendar year, each employer will be required to certify you met the eligibility requirements during the time period you were employed.

What if I move out of Pennsylvania?

Participation in the SLRN Program requires nurses to be residents of Pennsylvania. If you no longer reside in Pennsylvania, you will no longer be eligible to receive the financial incentive.

What is considered qualifying student loan debt?

Qualifying student loans include both federal and private education student loans. Student loans must be in good standing as of the date of the application and date of the annual relief payment with the exception of those which entered default during the COVID-19 pandemic.

Can this student loan relief be used for my private education loans?

Yes. Both private education and federal student loans are considered qualifying student loans. However, Parent PLUS loans are not eligible.

How will a student loan relief payment be received?

If you are selected and certified for participation in the SLRN Program, payments made on your outstanding student loan balances will be made payable directly to your loan servicers.

What if I consolidated my loans? (Updated 2/3/2022)

Many consolidated loans are eligible for SLRN Program if, the underlying loans were taken out for the purposes of participating in a nursing program. Parent loans, joint consolidation (spousal loans), and consolidation loans containing non-educational funding sources are ineligible. If you are unsure if your loan qualifies, provide your loan information in the "Loan Information" section of the application and if selected for participation in the program, PHEAA will verify loan eligibility with your servicer.

MY SPOUSE AND I CONSOLIDATED OUR STUDENT LOANS. THE CONSOLIDATED LOAN IS ONLY IN ONE OF OUR NAMES, WOULD WE BOTH POTENTIALLY BE ELIGIBLE OR JUST THE INDIVIDUAL WHOSE NAME THE LOAN IS IN? (Added 2/3/2022)

Only the individual whose name is associated with the consolidated loan would potentially be eligible for the program.

What if I don't live in PA but am a licensed nurse working in PA, am I eligible for the SLRN program? (Added 2/10/2022)
To be eligible, applicants must be domiciled in PA and must work as a licensed nurse in PA. Domicile is defined as a person’s true, fixed, and permanent home.
I received a letter advising I was not eligible for participation in the program, is there anything I can do? (Added 5/12/2022)

Refer to the instructions on the eligibility page regarding submission of supporting documentation.

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Employer

WHAT IF THE NURSE WILL REACH THE REQUIRED HOURS LATER THIS YEAR? SHOULD I WAIT TO SEND THE EMPLOYMENT CERTIFICATION LISTING (ECL)? (Added 10/4/2022)

Please do not delay returning the ECL. If your listed employee has not yet worked the required hours for 2022, you will have another opportunity in 2023 to certify the employee’s hours for 2022.

WHAT IF THE NURSE WAS NEVER EMPLOYED AT OUR COMPANY? (Added 10/4/2022)

If a nurse listed on the ECL was never employed at your company, indicate this information on the ECL by leaving the employment begin and end dates blank, select N for working 1250 hours per year, and enter 0 for the number of hours worked.

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Selection

How are candidates selected for participation? (Updated 5/5/2022)

Since the number of eligible applicants has exceeded available funding, the award process will randomly select eligible applicants in a manner that ensures geographic distribution across the state.

Learn more about the Selection Process.

How will I be notified that I have been selected to receive loan relief through the program?

Applicants will be sent communication throughout the entire process of applying for the SLRN Program. However, communication concerning selection into the program will not be sent until the application deadline has passed and recipient selection has been completed.

If I am eligible and selected, do I still need to make payments on my loans?

Participation in the SLRN Program does not change an applicant’s obligation to remain current and in good standing with their loan servicers. Applicants are encouraged to contact their loan servicers with any questions regarding continued payments while enrolled in the SLRN Program.

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Payments

How will I know that a SLRN payment has been made on my student loan? (Added 1/13/2022)

Communication will be sent to applicants who are approved to receive student loan relief advising that a payment will be scheduled to their student loan servicers. Additionally, communication will be sent once payment has been sent to their loan servicer. Applicants are encouraged to follow up with their loan servicers with any questions regarding payments made to their accounts.

If you are making a lump sum payment for me, will this impact other repayment program/loan forgiveness/loan discharge I am enrolled in? (Added 1/13/2022)

The application of a single payment may affect your repayment program or your progress towards loan forgiveness or discharge under various programs, including Public Service Loan Forgiveness. You are encouraged to review the benefits available to you on each loan which may receive SLRN payments, either with your lender or servicer, before submitting an application for the SLRN Program. For additional information about loan forgiveness or discharge available to borrowers of federal loans, see StudentAid.gov/manage-loans/forgiveness-cancellation. For additional information about private education loan forgiveness or discharge, contact your lender.

Are SLRN payments taxable? (Added 1/13/2022)

There may be federal, state, and local tax consequences associated with the SLRN payments. Applicants are responsible for seeking the advice of their own tax advisors and are responsible for their own tax liability that may arise because of the SLRN payments.

Loan Verification Documentation

DO ALL APPLICANTS HAVE TO SUBMIT A LOAN VERIFICATION FORM? (Added 9/1/2022)

No. Only those applicants who were selected for participation in the program are required to submit a loan verification form.

HOW DO I GET A LOAN VERIFICATION FORM? (Added 9/1/2022)

Most loan servicers provide this form through the borrower’s account as a self-service feature, but it may have another title. If you are unable to retrieve it through your portal, contact your loan servicer to request a loan verification form.

CAN I DECIDE WHAT LOANS ARE PAID? (Added 9/1/2022)

Yes. Applicants selected for participation in the program can indicate the priority in which they would like relief applied on their loan verification form. This guidance includes applicants who submit more than one form.

MY SERVICER DOES NOT HAVE ANYTHING CALLED A LOAN VERIFICATION FORM. WHAT DO I SEND? (Added 9/13/2022)

Loan servicers may refer to loan verification documentation by different names. This documentation may be referred to as a Loan Verification Certificate (LVC), loan verification letter, or printable account information. Regardless of what the documentation is called, it should include the following information for each of your loans:

  • Total loan balance
  • Disbursement date
  • Loan type
MY LOANS WERE TRANSFERRED TO A NEW SERVICER AND I AM UNABLE TO GET LOAN VERIFICATION DOCUMENTATION. WHAT SHOULD I DO? (Added 9/27/2022)

You can find loan verification documentation for your transferred loans at StudentAid.gov. We outlined step-by-step how to obtain SLRN loan verification from StudentAid.gov. You can also find this guide in the Documents & Forms section.

You must email all of the following information to SLRN@pheaa.org:

  • The document containing all of the screenshots you captured from StudentAid.gov
  • Your full name, date of birth, last four digits of your Social Security number (SSN), as well as the email address on file with us so that we can properly verify your identity
  • Your loan servicer account number
  • The priority in which you would like payments to be applied, by disbursement date
  • Either your “welcome letter” from your new servicer or the “goodbye letter” from your old servicer
I GOT MY LOAN VERIFICATION FORM. HOW DO I RETURN IT? (Added 9/1/2022)

It is recommended you upload your loan verification form directly to PHEAA using our file upload feature. Sign in to Account Access on the SLRN homepage or create an account if you do not already have one. Open the file upload feature and select “PA Special Programs” as the reason for your upload with “PA Student Loan Relief for Nurses” as the category.

You can also submit your loan verification form by email to SLRN@pheaa.org or by fax to (717) 720-3786.

WHAT INFORMATION SHOULD BE INCLUDED ON THE LOAN VERIFICATION FORM? (Added 9/1/2022)

The loan verification form should include the following information for each of your loans:

  • Total loan balance
  • Disbursement date
  • Loan type

The applicant must assign a priority number (per loan) for loan relief or PHEAA will apply the payment to the first loan listed.

IS THERE A DEADLINE FOR SUBMITTING MY LOAN VERIFICATION FORM? (Added 9/1/2022)

Yes. Your loan verification form must be received on or before September 24, 2022. Failure to provide this documentation on time will result in a selected applicant’s loss of eligibility in the program.

I MISSED THE DEADLINE TO SUBMIT LOAN INFORMATION BECAUSE MY LOANS WERE BEING TRANSFERRED TO A NEW SERVICER. WHAT CAN I DO? (Added 9/27/2022)

You can find loan verification documentation for your transferred loans at StudentAid.gov. We outlined step-by-step how to obtain SLRN loan verification from StudentAid.gov. You can also find this guide in the Documents & Forms section.

You must email all of the following information to SLRN@pheaa.org:

  • The document containing all of the screenshots you captured from StudentAid.gov
  • Your full name, date of birth, last four digits of your Social Security number (SSN), as well as the email address on file with us so that we can properly verify your identity
  • Your loan servicer account number
  • The priority in which you would like payments to be applied, by disbursement date
  • Either your “welcome letter” from your new servicer or the “goodbye letter” from your old servicer
I HAVE MULTIPLE LOANS AND DID NOT INDICATE ON MY LOAN VERIFICATION FORM WHICH LOANS I WANT THE RELIEF APPLIED TO. WHAT SHOULD I DO? (Added 9/15/2022)

If you selected multiple loans and did not indicate on the loan verification form the priority in which you would like the relief applied, the relief will first be applied to the first loan listed, followed by the second loan listed and so forth.

I DID NOT ASSIGN A PRIORITY TO MY LOANS ON THE LOAN VERIFICATION DOCUMENT. HOW CAN I PRIORITIZE MY LOANS? (Added 9/15/2022)

If you need to prioritize your loans, you should send an email to SLRN@pheaa.org. The email must include the disbursement date of each loan and the priority that you assign to each loan. In order to verify your identity, you must also provide the last 4 digits of your Social Security number (SSN), full name, full date of birth, and email address (on file) in the body of the email.

I HAVE MORE THAN ONE LOAN. HOW DO I ASSIGN A PRIORITY TO THE LOANS? (Added 9/15/2022)

Indicate on the loan verification document the priority in which you would like the relief applied to the loans.

CAN I CHANGE THE PRIORITY THAT SLRN RELIEF IS APPLIED TO MY LOANS? (Added 10/4/2022)

If you have already submitted both loan verification documentation from your servicer and your loan payment priority and have decided you would like to change the priority that SLRN relief is applied to your loan, send an email to SLRN@pheaa.org with the new priority. The email must include the disbursement date of each loan and the priority that you assign to each loan. To verify your identity, you must also provide the last 4 digits of your Social Security number (SSN), full name, date of birth, and email address (on file) in the body of the email.

Some changes to your payment priority will require sending in new loan verification documentation if your new loan priority includes a loan from a different servicer.

Loan Cancellation

AM I ELIGIBLE FOR THE NEW FEDERAL STUDENT DEBT RELIEF? (Added 9/13/2022)

We encourage selected nurses to review StudentAid.gov/debtrelief to determine if their loans and household income are eligible to receive debt cancellation under the recently announced Biden-Harris administration’s student debt relief plan.

HOW CAN I MAKE SURE I AM MAXIMIZING THE AVAILABLE SLRN AND FEDERAL DEBT RELIEF? (Added 9/20/2022)

To determine potential eligibility for federal debt cancellation, we encourage selected nurses to review StudentAid.gov/debtrelief before submitting their loan verification documentation. This information helps nurses prioritize when they would want to submit loans for payment for the SLRN program.

Appeals

CAN I APPEAL THE DECISION THAT WAS MADE ON MY APPLICATION? (Added 9/13/2022)

Yes. Nurses can appeal their eligibility status but not their selection status. It is important to remember that appeals do not guaranty funding.

HOW DO I APPEAL? (Added 9/13/2022)

Submit your letter of appeal and any additional documentation by email to SLRN@pheaa.org. In order to verify your identity, make sure the body of your email includes:

  • The last 4 digits of your Social Security number (SSN)
  • Full name
  • Full date of birth
  • The email address you have on file with us
I WAS DENIED PARTICIPATION IN THE PROGRAM FOR MULTIPLE REASONS, DO I NEED TO APPEAL EACH REASON? (Added 9/13/2022)

Yes. If a nurse was denied for more than one ineligible reason, they must provide evidence to support their eligibility for each reason.

IF MY APPEAL IS APPROVED DOES THAT MEAN I WILL RECEIVE RELIEF? (Added 9/13/2022)

If a nurse’s appeal is approved, their application will still be subject to the random selection process. A successful appeal will not automatically result in receiving relief.

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