Right to Know

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Pursuant to the Pennsylvania Right-to-Know Act, Act 3 of 2008 (65 P.S. §67.101 et seq.) ("the Act"), public records of the Pennsylvania Higher Education Assistance Agency, also conducting operations as American Education Services and FedLoan Servicing ("PHEAA"), are generally available for copy and/or review to legal residents of the United States. The following outlines basic procedures for making a request for information.

Note: Records related to an individual student/borrower's account (for example, promissory notes, loan histories, etc.) are not "public records" subject to the Act. Likewise, inquiries regarding the status of a student/borrower's grant and/or loan are not proper under the Act. Please direct all individual student/borrower inquiries to the appropriate departments within PHEAA. PHEAA will not respond to any request made under the Act for an individual's student/borrower account information, status update, or the like.

Request for Information

A request for information may be either oral or in writing. If a requester wishes to pursue the rights and remedies afforded under the Right-to-Know law, however, then the request must be in writing.

A requester may submit a written request in person, by mail, by fax, or by email. A requester may create an original written request, or may utilize the attached form, created by the Pennsylvania Office of Open Records.

Submission Method Details
By U.S. Mail: PHEAA
Nathan Hench, Right to Know Official
1200 North Seventh Street, 6th Floor
Harrisburg, PA 17102-1444
By Fax: Attention: Right-to-Know Official
(717) 720-3911
By Email: rtk@pheaa.org

All written requests must include the date submitted, the location (city, township, etc.) of the requester, and a name and address to where the response and additional correspondence should be sent. The request should also indicate whether the requester seeks copies of the requested documents or wishes to simply review the documents at PHEAA.

A written request should identify or describe the records sought with sufficient specificity to enable PHEAA to ascertain which records are being requested. A written request need not include any explanation of the requester's reason for requesting or intended use of the records.

If a request is denied in part, in full, or deemed denied (meaning PHEAA failed to respond to the request within the time permitted) then the requester has the right to appeal. The appeal must be filed within fifteen (15) business days of the mailing date of PHEAA's response, or within fifteen (15) business days of the deemed denial. The appeal should be addressed to:

Office of Open Records
Appeals Officer
400 North Street
Plaza Level
Harrisburg, PA 17120-0225

Fees

Standard Fees are outlined below.

Item Fee
Photocopies (A "photocopy" is either a single-sided copy or one side of a double-sided black-and-white copy of a standard 8.5 by 11 page) $0.25 per page
Certified records $1.00 per page
Facsimile, microfilm, other media actual cost
Specialized documents (examples include blueprints, color-copies, non-standard size documents) actual cost
Postage fee actual cost of mailing

PHEAA reserves the right to charge all additional fees as permitted by the Act. Prior to granting a request for access, PHEAA may require a requester to prepay an estimate of the fees authorized under this section if the fees required to fulfill the request are expected to exceed $100.

For additional information on Pennsylvania's Right-to-Know law, please visit http://openrecords.state.pa.us.