Job Overview

PHEAA is looking for an Operational Developer to join our team! This position is part of an agile development team that will analyze, plan, design, develop, test, debug, maintain, and document software application development.  Adherence to documented Life Cycle Development Protocols and Project Governance is critical.  Application Development is mostly done using Statistical Analysis Systems (SAS) and .NET software.  Applications developed will read/write to core systems, but are not changes to core IT systems (e.g., Compass, Web).  

Job Responsibilities

Analysis, Design and Programming  

  • Develop basic to moderate software application solutions in Statistical Analysis Software (SAS), .NET and/or Intervoice Development Studio Interaction Composer from technical requirements. 
  • Develop basic to moderate software applications for reporting and batch environments, pulling data from multiple sources (e.g. DB2 & SQL Table Structures, ACCESS databases, proprietary systems (e.g., Compass, Web)) with full business understanding of table setups and cross source relationships.
  • Perform coding and testing in multiple systems and/or processes.
  • Test, troubleshoot and debug application software modifications utilizing various programming platforms and productivity tools and review results for accuracy, making necessary adjustments to code and design based on analysis.
  • Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.
  • Support system testing for assigned coding changes to ensure code quality.
  • Understand customer requirements; design appropriate solution(s) considering impact across processes and systems.
  • Assist to develop solutions from technical requirements received from the business unit and/or Change Request (CR) systems using various methods and/or tool technologies.
  • Adhere to defined processes and procedures to ensure the quality of the technical solution. 
  • Assist to recommend enhancements that improve customer requirements/solutions.
  • May contribute to requirements and user documentation.
  • Thoroughly document work products following established process.
  • Provide updates to Senior Operational Developers and Managers to support task management including recording work effort and providing estimates of time to complete tasks.
  • Contribute to code repositories according to established version management approaches and methods as defined.
  • Follow code construction fundamentals for coding practices, guidelines for use of data, control-related concepts, and error-detection practices.
  • Participate in code reviews.

Production Support 

  • Participate in production support activities including root causes analysis, incident and problem management, code corrections, upgrades and patches.
  • May participate in the review, setup and support of new application development projects/environments.
  • Provide on call support in support of application and system availability.
  • Assist in troubleshooting and resolving technical issues causing the unavailability of applications for users.
  • Document the cause and resolution of outages in the System Info databases.

Other Duties and Responsibilities 

  • Required to stay current in industry specific knowledge and emerging trends. 
  • Other duties as assigned.

Job Qualifications

Associate Operational Developer

  • Bachelor's degree computer science or Associates degree in computer science with at least two years of programming experience or relevant experience or certification in computer science, information technology. 
  • Experience in one of the following to automate repetitive processes:  VB.Net, SAS, Intervoice Development Studio Interaction Composer.
  • Knowledge of software development tools and programming languages.
  • Knowledge of Sequel Server, DB2 and SQL.
  • Must have an understanding of relational database structures.
  • Self-starter who is a fast learner and can quickly come up to speed.
  • Highly self-motivated individual comfortable with rapid changes in direction and environment while ensuring accurate and timely results.
  • Demonstrated team player who is able to communicate and work with peers, managers and customers and has the ability to make themselves understood when speaking about technical subjects to a non-technical audience.
  • Experience with managing multiple activities with varying priorities while ensuring accurate and timely results.
  • Proven analytical and problem solving skills for design, creation and testing of software.

Preferred qualifications:  Demonstrated experience with SAS and/or .NET software.

Operational Developer

  • Bachelor's degree computer science, four years of programming experience or relevant experience or certification in computer science, information technology. 
  • Experience in one of the following to automate repetitive processes:  VB.Net, SAS, Intervoice Development Studio Interaction Composer.
  • Proficient with Sequel Server, DB2 and SQL.
  • Must have an understanding of relational database structures.
  • Self-starter who is a fast learner and can quickly come up to speed.
  • Highly self-motivated individual comfortable with rapid changes in direction and environment while ensuring accurate and timely results.
  • Demonstrated team player who is able to communicate and work with peers, managers and customers and has the ability to make themselves understood when speaking about technical subjects to a non-technical audience.
  • Experience with managing multiple activities with varying priorities while ensuring accurate and timely results.
  • Proven analytical and problem solving skills for design, creation and testing of software.

Preferred qualifications:  Demonstrated experience with SAS and/or .NET software.
 

Employee Benefits

Candidates will enjoy our comprehensive total rewards program offering Pennsylvania Employees Benefit Trust Fund (PEBTF) health/dental insurance and defined benefit plan, as well as life insurance, flexible spending accounts, tuition reimbursement, participation in a deferred compensation program, and generous paid vacations and holidays.

About Us

Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has evolved into one of the nation's leading student aid organizations. Today, PHEAA is a national provider of student financial aid services, serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and other student aid programs.

PHEAA's earnings are used to support its public service mission and to pay its operating costs, including administration of the Pennsylvania State Grant and other state-funded student aid programs. PHEAA continues to devote its energy, resources, and imagination to developing innovative ways to ease the financial burden of higher education for students, families, schools, and taxpayers.

PHEAA conducts its student loan servicing activities nationally as American Education Services (AES) and FedLoan Servicing (FLS).

 PHEAA is an Equal Opportunity Employer

 

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