Job Overview

PHEAA is seeking a Compliance Coordinator to join our team. This position conducts independent, comprehensive field reviews of student financial aid programs at private and public post-secondary educational institutions and is responsible for responding to compliance inquiries from schools and/or PHEAA staff.  Responsibilities include evaluating applications to determine program eligibility, and reviewing correspondence, policy and procedures to ensure compliance with federal and state statutes, regulations, and sub-regulatory requirements. This position requires a high degree of professionalism to interact with Compliance Management and post-secondary education staff.

Job Responsibilities

Compliance Management 

  • Conduct compliance review/testing of post-secondary school student files related to the analysis, processing of data and awarding of aid in the student financial aid programs administered by PHEAA. 
  • Review school policies and procedures with regard to state financial aid program administration to determine if policies are in compliance with PHEAA requirements and to determine if the institution has adequate checks and balances in its administration of PHEAA administered programs.
  • Observe and appraise school operations and provide technical assistance and advice to institutions to develop revised policies or procedures for the administration and management of state aid programs. 
  • Develop and maintain a cooperative working relationship with all levels of management within the educational institution to accurately evaluate program review data and resolve program review findings.
  • Prepare program review correspondence detailing and analyzing program review findings, audit exceptions, and other areas of concern identified during the course of the on-site program review.  This includes identifying areas of noncompliance with PHEAA or federal regulations, citing the appropriate PHEAA regulations involved, providing required corrective measures for the institution to resolve the audit exceptions, and assessing the financial liabilities and payments required as a result of the program review.
  • Review and analyze correspondence received from educational institutions to determine if proper corrective action has been taken by the institution to resolve the audit exceptions; and prepare follow-up correspondence to the institution advising them of any further concerns or required actions.  This must include a final assessment of financial liability to the institution resulting from the program review.
  • Provide technical assistance to PHEAA staff in matters relating to program reviews or examinations in regards to State Grant and Special Programs regulations and requirements.  Assistance is also provided in the interpretation of general information      concerning an institution's programs and program review findings.
  • Conduct comprehensive analysis, investigation, and research of statutes and regulations to determine if the institution's procedures are appropriate when unusual or unique situations arise.
  • Collaborate with USDE auditors and related or affiliated federal agencies to provide expert, technical assistance regarding PHEAA procedures and regulations.  This may include conducting joint program reviews with USDE officials at institutions.
  • Research escalated policy inquiries or issues from external customers and recommending a course of action. 
  • Identify potential risk and non-compliance in Agency correspondences and processes. Providing recommendations and guidance to Agency leaders to facilitate necessary changes.

Project Coordination 

  • Collaborate with State Grant and Special Programs staff to develop and review departmental procedures for the PHEAA-administered programs. 
  • Represent department interests on agency-wide project teams.

Other Duties and Responsibilities

  • Assist with or perform training at workshops or conferences related to the Program Review Process. 
  • Perform other duties and special projects as assigned.

Job Qualifications

  • Bachelor’s degree and a minimum of three years of post-secondary experience in financial aid administration, or the equivalent combination of experience, training, and knowledge. 
  • Demonstrated advanced analysis and research skills.
  • Ability to coordinate projects with moderate supervision.
  • Strong contractual/regulation interpretation skills.
  • Strong written and oral communication skills.
  • Must be an independent self-starter.
  • Demonstrated knowledge of financial aid programs
  • Experience with institutional record-keeping and student accounts
  • Proficient in Microsoft Office Suite.
  • Demonstrated ability to meet deadlines and deliverables.
  • Possess a valid driver’s license

Employee Benefits

Candidates will enjoy our comprehensive total rewards program offering Pennsylvania Employees Benefit Trust Fund (PEBTF) health/dental insurance and defined benefit plan, as well as life insurance, flexible spending accounts, tuition reimbursement, participation in a deferred compensation program, and generous paid vacations and holidays.

About Us

Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has evolved into one of the nation's leading student aid organizations. Today, PHEAA is a national provider of student financial aid services, serving millions of students and thousands of schools through its loan guaranty, loan servicing, financial aid processing, outreach, and other student aid programs.

PHEAA's earnings are used to support its public service mission and to pay its operating costs, including administration of the Pennsylvania State Grant and other state-funded student aid programs. PHEAA continues to devote its energy, resources, and imagination to developing innovative ways to ease the financial burden of higher education for students, families, schools, and taxpayers.

PHEAA conducts its student loan servicing activities nationally as American Education Services (AES) and FedLoan Servicing (FLS).

 PHEAA is an Equal Opportunity Employer