Providing easy and convenient Loan Servicing solutions to support your borrowers!

Go to Who We Are

Who We Are

At American Education Services (AES), we are passionate about our mission of creating affordable access to higher education. As a Leading Student Loan Servicer, we develop solutions to ease the financial burdens of borrowers, seamlessly manage the loan portfolios of our partners, and invest in our nation’s future, while using our earnings to help borrowers who couldn’t otherwise afford college.

We were established by the Pennsylvania Higher Education Assistance Agency (PHEAA) to service Federal Family Education Loan Program (FFELP) and alternative student loan products for our lending partners nationally.

As times change, our commitment to public service remains steadfast, and we are proud of the work we do to help people achieve their dreams. We are dedicated to supporting your borrowers with easy and convenient ways to manage successful loan repayment.

World-Class Loan Servicing

Our Third Party Servicing partnerships have proven results that will help to assist your borrowers to navigate successful repayment and debt management. We offer comprehensive loan servicing solutions for robust loan servicing portfolio management from easy and flexible systems and services to configurable reporting, and monitoring tools geared towards your needs. Our experience in successful loan servicing focuses primarily on:

  • Unparalleled Customer Care
  • Payment Processing and Fulfillment Activities
  • Asset Management Reporting (AMR) End of Month Reporting
  • Consumer Reporting, Notification and Counselling
  • Results Oriented Default Management Practices

Through our world-class loan servicing our clients will experience successful portfolio performance through our focus on customer experience, increased transparency, improved time-to-market, and reduced costs.

Check Out Some Features We Offer for Servicing:

Outstanding Digital Resources

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Account Access
Borrowers can make payments, check loan balances, and manage their account online.
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Mobile App
Borrowers can conveniently manage their student loan account on-the-go with the AES Student Loans App available in the App Store and Google Play.
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Interactive Voice Response (IVR)
Borrowers can make payments or self-service 24/7.

Top-Tier Customer Care

  • Structured Servicing Centers – Highly trained and experienced loan counselors
  • Social media – AES Facebook and Twitter channels providing social customer care as well as publishing informative, engaging content to empower borrowers throughout their higher education journey and well in to their successful student loan repayment.
  • Live chat – Offering borrowers a quick and instant way to communicate with a loan counselor
  • Customer Experience (CX) Team – Dedicated CX team working to personalize and improve the borrower experience by enhancing and expanding existing digital offerings and ensuring consistent experiences to improve access to information and drive enhanced customer engagement and self-service.
Structured Servicing Centers
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Social Media
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Live Chat
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Cx Team
Customer Experience Team

Unparalleled Industry Experience

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40+ years experience as a successful loan servicer
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Tenured staff with a wealth of industry insight and strong partnerships
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50+ years of practical financial aid experience

Trustworthy Online Resources