Schools Contact Information
Education Services Group
The members of the Education Services Group are the primary liaisons between members of Higher Education Administration and American Education Services. We are here to help resolve any problems that may arise or to elicit information necessary to better serve the entire school community. We are also available to visit your school to learn your particular needs and provide thoughtful insight and information.
For more information or to schedule a visit:
1-800-443-0646 (Toll-free U.S. & Canada)
717-720-3600 (International)
Representatives available:
Monday-Friday 8:00 AM - 5:00 PM (ET)
American Education Services
Education Services Group
1200 N 7th St
Harrisburg PA 17102-1444
Guaranty Services
The members of Guaranty Services can give information on specific loan products, the Federal Family Education Loan Program (FFELP), or grant applications and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).
1-800-692-7392 (Toll-free U.S. & Canada)
717-720-2860 (International)
Representatives available:
Monday-Friday 7:30 AM - 9:00 PM (ET)
Interactive voice response system available:
24 hours/day (except occasional maintenance)
American Education Services
Guaranty Services
1200 N 7th St
Harrisburg PA 17102-1444
Loan Origination
Customer Service Representatives in Loan Origination can answer questions about individual disbursements or school refund processing. If your office needs to return a disbursement or issue a partial refund, please use the special refund address provided.
1-800-343-1809 (Toll-free U.S. & Canada)
717-720-3100 (International)
Representatives available:
Monday-Friday 7:30 AM - 9:00 PM (ET)
General Correspondence
American Education Services
Loan Origination
1200 N 7th St
Harrisburg PA 17102-1444
Refunds
American Education Services
School Refunds/Loan Origination
Attn: Financial Management
PO Box 64849
Baltimore, MD 21264-4849
Regional Contact
| Western PA | Western PA |
| Julie Salem Regional Manager Phone: (814) 255-6808 Email: jsalem@aesSuccess.org |
Wendy Dunlap |
| Central PA | Central PA |
| Kathy Gates Regional Manager Phone: (717) 720-2173 Email: kgates@aesSuccess.org |
Danielle Fasick |
| Eastern PA | Eastern PA |
| Michael Burke Regional Manager Phone: (215) 513-0893 Email: mburke@aesSuccess.org |
Frances McKeown |
| Eastern PA | Southeastern PA |
| Rachael Lohman Regional Manager Phone: (570) 819-0360 Email: rlohman@aesSuccess.org |
Christine Lodge |