Educational Loans Contact Information
Live Online Contact - Online customer service and support is available for your questions or comments about PHEAA.
Contact us...
- for information on specific loan programs or FAFSA help
- for loan disbursement or alternative loan program information
Guaranty Services
The members of Guaranty Services can give information on specific loan products, the Federal Family Education Loan Program (FFELP), or grant applications and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).
1-800-692-7392 (Toll-free U.S. & Canada)
Customer service representatives available:
Monday-Friday 7:30 AM - 9:00 PM (ET)
717-720-2860 (International)
Monday-Friday 7:30 AM - 9:00 PM (ET)
Interactive voice response system available:
24 hours/day (except occasional maintenance)
Pennsylvania Higher Education Assistance Agency
Guaranty Services
1200 N 7th St
Harrisburg PA 17102-1444
Loan Origination
Customer Service Representatives in Loan Origination can answer questions about individual disbursements or school refund processing. If your office needs to return a disbursement or issue a partial refund, please use the special refund address provided.
1-800-343-1809 (Toll-free U.S. & Canada)
Representatives available:
Monday-Friday 7:30 AM - 9:00 PM (ET)
717-720-3100 (International)
Pennsylvania Higher Education Assistance Agency
Loan Origination
1200 N 7th St
Harrisburg PA 17102-1444