Contact Us
Online Contact
Live Online Contact - Our representatives will handle your PHEAA customer service and support questions or comments.
Phone, Email, and Mail Contact
For students and parents
Customer service phone: 1-800-233-0557
Customer service hours:
- Have questions about your account details or management? Customer service representatives are available Monday - Friday, 7:30 AM to 9:00 PM (ET), except major holidays.
- Need help logging in to your account or using the website? Technical support is available Monday - Friday, 8:00 AM to Midnight (ET) and Saturday, 8:00 AM to 6:00 PM (ET), except major holidays.
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- State Grant Program
Details, deadlines and FAFSA/grant program application help. - Special Programs
Details, deadlines and application help for PHEAA special programs. - Loan Forgiveness
Information on PHEAA loan forgiveness programs. - State Work Study
Details, deadlines and application help for the Pennsylvania State Work-Study program. - Educational Loans
FAFSA help, information on loan programs and disbursement.
For our partners
General information for schools and financial aid officers: 1-800-443-0646 (7:30 AM - 9:00 PM ET, Monday - Friday, except major holidays).
- K-12 Counselors
PHEAA Regional Offices contact information. - Schools
Help for financial aid professionals on loan products, disbursement, and school refund processing. - SWS Employers
Details, deadlines and help for State Work-Study program employers. - Community Partners
PHEAA Regional Offices contact information for PATH program and other partners. - Lenders
Help for banking industry professionals. - Media
Press Office contact information for reporters, journalists, and other media professionals.