PHEAA Begins Operations at its New Seaport Facility

Main Content

150 jobs being created in the Delaware Valley

Harrisburg, PA (October 25, 2012)—State Representative William Adolph and other local dignitaries today officially opened for operations PHEAA's new Delaware County customer service facility on Seaport Drive in Chester.

"This is great news for residents of the Delaware Valley who have been searching for good, sustainable employment opportunities," said Representative William Adolph, PHEAA Board Chairman. "When fully staffed, this new facility will provide 150 full-time jobs in an area that has been dealing with a stubbornly high unemployment rate. These jobs are a welcome relief and a significant achievement that will have long-term benefits for families and our economy."

PHEAA's customer service representatives are among the most highly-trained in the industry. The first group of Seaport-based customer service representatives began training in September with a second class currently in training. PHEAA expects to train an average of 25 new employees every five weeks until it reaches the facility's 150-person capacity. Employees receive a paid five-week training program prior to working directly with student loan borrowers to help them manage their student loan debt successfully.

"Creating jobs is our top priority, and it should be," said Senator Dominic Pileggi. "With the national economy still struggling, opening a new facility like this is tremendous news for local families, especially with so many new jobs being created. Even better, the people being employed here by PHEAA will help recent graduates manage their finances, an important step in achieving lifelong success."

PHEAA also operates customer service facilities in Harrisburg, State College and Mechanicsburg, PA. PHEAA services federal student loans for the U.S. Department of Education as FedLoan Servicing and commercially as American Education Services.

"PHEAA's success as a student loan servicer has enabled the agency to become self-sufficient - free of any administrative support from the Commonwealth, which has saved taxpayers billions of dollars over the years," said Senator Wayne D. Fontana, PHEAA Board Vice Chairman. "This success has also enabled us to provide a $75 million supplement to the State Grant Program, which allows more students with need to receive more meaningful grant awards."

PHEAA will continue to hold local job recruitment events as it works to bring the facility up to its 150-person capacity. The next recruitment events are scheduled for November 6 and December 4 at the Pennsylvania CareerLink Delaware County at Chester City. Each event will be from 11:00 AM to 2:00 PM.

Potential applicants are encouraged to visit to learn more about available positions and to submit an application in order to be considered for employment.

For information on the higher education financial aid process, schedules for upcoming FAFSA® Completion Sessions, reminders of financial aid deadlines, and video clips offering tips and information pertaining to planning for higher education, students can join PHEAA on Facebook at