Office of Consumer Advocacy's
State and Federal Ombudsman Resources

As a student loan borrower or grant recipient, there are several federal and state-level agencies available to provide consumers additional support for resolution. The list below provides contact information for this support.

Student Loan Ombudsperson/Advocate Offices

CFPB - General
Attn: CFPB Ombudsman’s Office
1700 G. St. N.W.
Washington, DC 20552
(855) 830-7880
CFPBOmbudsman@cfpb.gov
https://www.consumerfinance.gov/consumer-tools/student-loans/

CFPB - Private Student Loans
Attn: Bob Cameron
1700 G. St. N.W.
Washington, DC 20552
(844) 611-4260
Private_Education_Loan_Ombudsman@cfpb.gov
https://www.consumerfinance.gov/consumer-tools/student-loans/

Federal Student Aid
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
1-877-557-2575
https://studentaid.gov/feedback-ombudsman/disputes/prepare

California
California Department of Financial Protection and Innovation (DFPI)
DFPI Main Office – Sacramento
2101 Arena Boulevard
Sacramento, CA 95834
(916) 445-7205
(866) 275-2677
https://dfpi.ca.gov/file-a-complaint/

Colorado
Colorado Attorney General’s Student Loan Ombudsperson
Office of the Attorney General
(702) 508-MySL (6975)
studentloans@coag.gov
http://www.coag.gov/studentloans

Connecticut
Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
(860) 240-8299
1-800-831-7225
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer

District of Columbia
Student Loan Ombudsman
Department of Securities, Insurance & Banking
(202) 727-8000
dcloanhelp@dc.gov
https://disb.dc.gov/page/meet-student-loan-ombudsman

Illinois
Student Loan Ombudsman
Office of the Attorney General
1-800-455-2456
http://www.illinoisattorneygeneral.gov/

Maine
Student Loan Ombudsman
Department of Professional and Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station Augusta, ME 04333
(207) 624-8527
1-800-332-8529
http://www.maine.gov/pfr/consumercredit

Maryland
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Department of Labor
500 North Calvert Street, Suite 402
Baltimore, MD 21202
(410) 230-6077
1-888-784-0136
studentloan.ombudsman@maryland.gov
https://www.dllr.state.md.us/finance/consumers/frslombud.shtml

Massachusetts
Ombudsman’s Student Loan Assistance Unit
Office of Attorney General
Insurance and Financial Services Division
1 Ashburton Place, 20th Floor
Boston, MA 02108
(617) 727-2200 (AG)
1-888-830-6277 (Unit)
https://www.mass.gov/service-details/student-loan-assistance

Minnesota
Department of Commerce
Main Office, Golden Rule Building
85 7th Place East
Suite 280
Saint Paul, Minnesota 55101
(651) 539-1500
(651) 539-1441
1-800-657-3602
commissioner.commerce@state.mn.us

Nevada
Student Loan Ombudsman
Office of Nevada State Treasurer
555 E. Washington Ave
Suite 5200
Las Vegas, Nevada 89101
(702) 486-3384
SLO@nevadatreasurer.gov

New Jersey
Department of Banking and Insurance
Student Loan Ombudsman
Office of Consumer Finance
1-800-446-7467
https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html

New York
Student Loan Advocate
NYS Department of Financial Services
New York City – Main Office
1 State Street
New York, NY 10004-1511
1-800-342-3736
students@dfs.ny.gov
http://www.dfs.ny.gov/consumers/student_protection

Rhode Island
Office of Attorney General
Consumer Protection Unit
(401) 274-4400
http://www.studentloanrightsri.com/

Virginia
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
Student Loan Advocate
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
(804) 225-2600
(804) 786-2832
studentloan@schev.edu
http://www.schev.edu/studentloan

Washington
Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
(360) 753-7800
info@wsac.wa.gov
https://wsac.wa.gov/loan-advocacy