Contact Us: Loan Servicing

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PHEAA conducts its student loan servicing activities nationally as American Education Services (AES) and FedLoan Servicing.

If You Have Loans Serviced by AES

Contact Method Details
By Phone

1-800-233-0557 Toll-Free (United States, Canada)
(717) 720-3100 (International)
TTY: Dial 711 (for hearing impaired)

Representatives are available Monday to Friday,
7:30 AM to 9:00 PM (ET).

By Fax

(717) 720-3916

By U.S. Mail

Send Letters and Correspondence to:
American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

Send Express/Overnight Deliveries to:
American Education Services
1200 N. 7th St.
Harrisburg, PA 17102

Send Payments (except payoffs) to:
American Education Services
Payment Center
Harrisburg, PA 17130-0001

Send Payoffs (payments in full) to:
AES - Paid in Full
P.O. Box 2251
Harrisburg, PA 17105-2251

Send Credit Disputes to:
AES Credit
P.O. Box 61047
Harrisburg, PA 17106-1047

Contact the Office of Consumer Advocacy at:
Pennsylvania Higher Education Assistance Agency
The Office of Consumer Advocacy
1200 North 7th Street
Harrisburg, PA 17102

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If You Have Loans Serviced by FedLoan Servicing

Contact Method Details
By Phone

1-800-699-2908 Toll-Free (United States, Canada)
(717) 720-1985 (International)
TTY: Dial 711 (for hearing impaired)

Representatives are available Monday to Friday,
8:00 AM to 9:00 PM (ET).

By Fax

(717) 720-1628

By U.S. Mail

Send payments to:
Department of Education
FedLoan Servicing
P.O. Box 530210
Atlanta, GA 30353-0210

Send completed Direct Debit application forms to:
FedLoan Servicing
P.O. Box 3661
Harrisburg, PA 17105-3661

Send letters and correspondence to:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

Send Credit Disputes to:
FedLoan Servicing Credit
P.O. Box 60610
Harrisburg, PA 17106-0610

Send Consolidation related letters and correspondence to:
FedLoan Consolidation Department
P.O. Box 69186
Harrisburg, PA 17106-9186

Contact the Office of Consumer Advocacy at:
Pennsylvania Higher Education Assistance Agency
The Office of Consumer Advocacy
1200 North 7th Street
Harrisburg, PA 17102

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