Student FAQ

Account Access

WHAT SHOULD I DO IF I SEE A MESSAGE THAT SAYS MY INFORMATION DOES NOT MATCH WHILE ATTEMPTING TO SIGN IN OR CREATE AN ACCOUNT? (Added 8/18/2022)

If you previously had an account with PHEAA or American Education Services (AES) but your name has since changed, you can ask us to update it. Send copies of two forms of identification by mail or fax.

Mail:
State Grant and Special Programs
P.O. Box 8157
Harrisburg, PA 17105

Fax: 717-720-3786

If your name did not change, first verify that your personal information was entered correctly and in the requested format. If you are still unable to sign in or create an online account, contact us at 1-800-692-7392, option 4.

IF MY NAME CHANGED, WHAT KIND OF IDENTIFICATION DO I NEED? (Added 8/18/2022)

If your name has changed, we need copies of two forms of identification. Valid types of identification include:

  • Social Security card
  • Current driver's license
  • Birth certificate
  • Current State ID
  • U.S. Certificate of Naturalization (Form N-550 or N-570)
  • Court order
  • Marriage certificate
  • W-2 form
  • U.S. Passport or U.S. Passport Card (current or expired)
  • U.S. military discharge papers (form DD214)
  • U.S. Military Identification Card / DEERS enrollment (form DD1172-2)

NOTE: We cannot accept copies of your employer identification card.

WHAT IF I ATTEMPTED TO RESET MY PASSWORD OR CREATE AN ACCOUNT, BUT I DIDN’T GET A VERIFICATION CODE EMAIL? (Added 8/18/2022)

First, check your junk or spam email folder. If you still can’t find your verification code, we may be able to help.

To sign in to your account: Select Try Another Method at the sign-in screen. Enter your personal information when prompted.

To create an account: Contact us at 1-800-692-7392, option 4.

HOW DO I GET INTO MY ACCOUNT IF IT IS TEMPORARILY LOCKED? (Added 8/18/2022)

Wait for the temporary lock to expire before attempting to access your account again. If you have been locked out for a long time, contact us at 1-800-629-7392, option 4.

WHAT IF I KEEP GETTING AN ERROR THAT SAYS SOMETHING WENT WRONG AND I CANNOT SIGN IN OR CREATE MY ACCOUNT? (Added 8/18/2022)

Try to sign in or create an account using Google Chrome or Microsoft Edge as your internet browser. If you still can’t sign in or create an account, contact us at 1-800-629-7392, option 4.

Application

Where can I find an application for the PA Student Loan Relief for Nurses (SLRN) Program? (Updated 3/3/2022)

The deadline to submit an initial application was March 1, 2022.

Where can I find my employer’s EIN? (Added 1/13/2022)

Your employer’s EIN (Employer Identification Number) or Tax ID can be found in Box B of your W-2 form.

What if the name on my SLRN application does not match the name associated with my nursing license? (Added 1/13/2022)

Depending on the circumstance surrounding the name discrepancy, a copy of your marriage certificate, divorce decree, or court order should be included with your SLRN application.

What if I have one student loan but it was made up of numerous disbursements, how should the “Loan Information” section of the application be completed? (Updated 3/3/2022)

If there are multiple disbursements under a loan, list only the first disbursement date and total current balance for that loan. PHEAA will contact you if updated information is needed on a previously submitted application.

What if I am still working at my employer, what end date should I use? (Updated 2/3/2022)

If you are still working for your employer, leave the “End Date” blank in the "Employer Information" section of the application.

Who is my loan servicer? (Added 1/20/2022)

PHEAA is unable to provide you with the name of your loan servicer, contact the company you make loan payments to monthly.

HOW DO I UPDATE MY MAILING ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS? (Added 9/15/2022)

You can update your mailing address, phone number, and email address over the phone, via email, or by mail.

How do I contact PHEAA to confirm my application was received? (Updated 5/5/2022)

Due to the overwhelming response to the SLRN Program, PHEAA has received a high number of applications. Applications are being reviewed in the order they were received. An email confirmation of receipt has been sent to applicants that included a valid, legible email address on their application. If you did not receive an email confirmation, please check your spam, or junk folder and confirm that the email address provided on your application was legible and valid. If questions remain regarding receipt of your application, please contact us at 1-800-692-7392, option 4.

I JUST REALIZED THE APPLICATION I SUBMITTED CONTAINED INCORRECT INFORMATION, WHAT CAN I DO? (Added 1/27/2022)

If an SLRN application is submitted with incorrect information, a corrected and complete application should be re-submitted. PHEAA will use the most recently submitted application when determining eligibility, provided the most recently submitted application is received by the deadline.

AFTER I SUBMITTED MY APPLICATION, I WAS NOTIFIED THAT MY STUDENT LOANS ARE BEING TRANSFERRED TO A DIFFERENT SERVICER. DO I NEED TO SUBMIT ANOTHER APPLICATION? (Updated 5/5/2022)

If you have been selected for participation in the program and your loan servicer has changed since you submitted your application, you will be advised via postal mail of next steps at the time of selection.

The headquarters for the place I work is in a different state, but I work at the branch location in PA, which address should I put on the application? (Added 2/10/2022)

If an applicant's employer is headquartered in a different state but the applicant is physically working at a branch location in PA, the address of the branch location in PA should be used for the employer's address on the application.

I DIDN'T KNOW THE DEADLINE WAS MARCH 1, 2022, CAN I SUBMIT A LATE APPLICATION? (Added 3/3/2022)

No, you may not submit an application after the March 1, 2022 deadline. PHEAA may request you to resubmit an application because your on-time application was incomplete.

I HAVE BEEN ASKED TO RESUBMIT AN APPLICATION, WHERE DO I SUBMIT THE APPLICATION? (Added 3/3/2022)

The quickest method to return your application is to fax it as one document to 717-720-3786. This is highly recommended to ensure you do not miss the deadline for resubmission.

You can also mail it to:

PHEAA
PA Student Loan Relief for Nurses Program
P.O. BOX 8157
Harrisburg, PA 17105-8157

Please note the time it takes to arrive via postal mail will not be considered if the application is received after the deadline.

I SUBMITTED MY APPLICATION, WHAT HAPPENS NOW? (Added 3/3/2022)

PHEAA will review applications for eligibility. Applicants who are determined ineligible for participation in the program will be notified via postal mail and advised of next steps. As demand exceeds available funds, those determined eligible for participation in the program will move into the selection process. More information about the selection process can be found under the Selection Process section.

Back to Top

Eligibility

WHAT YEARS CAN I RECEIVE STUDENT LOAN RELIEF? (Added 12/19/2023)

SLRN awards may be disbursed for 2020, 2021, and 2022, depending on your eligibility for each year.

What type of nurse is eligible for the SLRN Program? (Updated 2/17/2022)

Applicant must be a nurse providing patient care and hold one of the following licenses:

  • Registered Nurse (RN)
  • License Practical Nurse (LPN)
  • Certified Registered Nurse Practitioner (CRNP)
  • Clinical Nurse Specialist (CNS)
  • Certified Nurse Midwife (RN)
What is considered a qualifying nursing facility? (Updated 1/27/2022)

A qualified nursing facility is defined as a practice site located within the Commonwealth of Pennsylvania that provides nursing care directly to patients.

Examples of qualifying nursing facilities include but are not limited to assisted living residences, home care agencies, home health care agencies, hospitals, living independence for the elderly programs, long-term care facilities, personal care homes, pre-K through 12 education facilities, primary health care facilities, postsecondary education facilities, correctional facilities, COVID-19 testing sites/centers, dialysis centers, Department of Health, drug and alcohol rehabilitation facilities, hospices, outpatient facilities, urgent care facilities, pharmacies, rehabilitation centers, and private employers with onsite employee medical care.

Does my employer have to certify my employment annually?

PHEAA will contact your employers annually to verify you met the eligibility requirements for the previous qualifying calendar year.

Does unpaid leave for qualified medical and family reasons provided under the Family Medical Leave Act (FMLA) count toward the required employment hours?

Yes. Unpaid leave due to medical and/or family reasons provided under FMLA will count toward the required 1,250 hours across the qualifying 12-month calendar year.

What if I work part time for several employers?

Part-time employment for several employers during a calendar year can be combined to be considered full-time employment as long as the combined hours equal at least 1,250 hours across the qualifying calendar year.

Is a traveling nurse eligible?

Yes. A traveling nurse is eligible provided their employment is certified by an employer located within the Commonwealth of PA and the majority of their travel territory is certified within the Commonwealth of PA.

What if I change jobs?

If your place of employment changed during the qualifying calendar year, each employer will be required to certify you met the eligibility requirements during the time period you were employed.

What if I move out of Pennsylvania?

Participation in the SLRN Program requires nurses to be residents of Pennsylvania. If you no longer reside in Pennsylvania, you will no longer be eligible to receive the financial incentive.

What is considered qualifying student loan debt?

Qualifying student loans include both federal and private education student loans. Student loans must be in good standing as of the date of the application and date of the annual relief payment with the exception of those which entered default during the COVID-19 pandemic.

Can this student loan relief be used for my private education loans?

Yes. Both private education and federal student loans are considered qualifying student loans. However, Parent PLUS loans are not eligible.

How will a student loan relief payment be received?

If you are selected and certified for participation in the SLRN Program, payments made on your outstanding student loan balances will be made payable directly to your loan servicers.

What if I consolidated my loans? (Updated 2/3/2022)

Many consolidated loans are eligible for SLRN Program if, the underlying loans were taken out for the purposes of participating in a nursing program. Parent loans, joint consolidation (spousal loans), and consolidation loans containing non-educational funding sources are ineligible. If you are unsure if your loan qualifies, provide your loan information in the "Loan Information" section of the application and if selected for participation in the program, PHEAA will verify loan eligibility with your servicer.

MY SPOUSE AND I CONSOLIDATED OUR STUDENT LOANS. THE CONSOLIDATED LOAN IS ONLY IN ONE OF OUR NAMES, WOULD WE BOTH POTENTIALLY BE ELIGIBLE OR JUST THE INDIVIDUAL WHOSE NAME THE LOAN IS IN? (Added 2/3/2022)

Only the individual whose name is associated with the consolidated loan would potentially be eligible for the program.

What if I don't live in PA but am a licensed nurse working in PA, am I eligible for the SLRN program? (Added 2/10/2022)
To be eligible, applicants must be domiciled in PA and must work as a licensed nurse in PA. Domicile is defined as a person’s true, fixed, and permanent home.
I received a letter advising I was not eligible for participation in the program, is there anything I can do? (Added 5/12/2022)

Refer to the instructions on the eligibility page regarding submission of supporting documentation.

I WAS SELECTED FOR PARTICIPATION IN THE PROGRAM BUT RECEIVED A LETTER STATING I DO NOT MEET THE PROGRAM ELIGIBILITY REQUIREMENTS, IS THERE ANYTHING I CAN DO? (Added 10/27/2022)

Refer to the instructions on the eligibility page regarding submission of supporting documentation.

MY EMPLOYER HAS NOT COMPLETED MY EMPLOYMENT CERTIFICATION FORM. IS THERE ANYTHING I CAN DO? (Added 3/5/2024)

Eligibility for the SLRN Program cannot be finalized without certification of qualifying employment. As this information must come directly from an employer, we advise nurses to provide their employer with the due date when requesting completion of the form. This is to ensure employers understand completion and submission of the form is urgent and is linked directly to program eligibility for the nurse.

I CHANGED EMPLOYERS SINCE I APPLIED FOR THE PROGRAM. HOW DO I UPDATE THE EMPLOYER INFORMATION ON MY APPLICATION? (Added 3/5/2024)

You do not need to update your employer information on your application. Selected nurses are required to have all of their employers complete and submit an Employment Certification Form to verify qualifying employment for each year (2020, 2021, or 2022) which will provide PHEAA with the update.

WHO SHOULD COMPLETE AND SIGN SECTION 2 OF MY EMPLOYMENT CERTIFICATION FORM? (Added 3/5/2024)

Provide the Employment Certification Form to an employer contact (for example: A supervisor, HR contact, or administrator) who can accurately answer the employment verification questions listed in Section 2 of the form.

Back to Top

Employer

WHAT IF THE NURSE WAS NEVER EMPLOYED AT OUR COMPANY? (Added 10/4/2022)

If a nurse listed on the ECL was never employed at your company, indicate this information on the ECL by leaving the employment begin and end dates blank, select N for working 1250 hours per year, and enter 0 for the number of hours worked.

CAN YOU PROVIDE A DEFINITION OF “COVID-19 IMPACT” AS INDICATED ON THE ECL? (Added 10/13/2022)

The SLRN program is designed to reward and incentivize patient-facing duties which nurses across the Commonwealth have been performing throughout the pandemic. Nurses who qualify for this relief have been impacted by the following while providing patient care:

  • Working overtime
  • Extended hours
  • Shift changes
  • Navigating vaccine or personal protection equipment requirements
  • Elevated stress levels

Working in a billing office, performing lab work that is not patient facing, and supervisory duties not performed in patient areas are all examples of work which does not qualify.

CAN TIME SPENT ON FAMILY MEDICAL LEAVE ACT (FMLA) COUNT TOWARD HOURS WORKED? WHAT ABOUT PAID TIME OFF (PTO)? (Added 10/13/2022)

Nurses who used PTO (including paid sick leave, vacation time, or personal days) can count those hours toward their total hours worked for SLRN. Unpaid leave used under FMLA is also eligible.

A NURSE TRAVELED FOR WORK OR WORKED AT AN OUT OF STATE LOCATION MANAGED BY A PENNSYLVANIA EMPLOYER/ORGANIZATION/FACILITY. HOW IS THAT DOCUMENTED? (Added 10/13/2022)

Nurses who worked at a qualifying facility in PA for the majority of the calendar year retain their eligibility for SLRN. Include hours worked as a travel nurse under the PA employer, as well as time spent stationed at an out-of-state facility under a PA headquartered organization. As long as the majority of the hours were worked in PA, the nurse’s hours are eligible.

A NURSE STARTED WITH THEIR EMPLOYER UNDER A TEMPORARY PRACTICE PERMIT (TPP) OR AS A “GRADUATE NURSE.” THEY HAVE SINCE OBTAINED THEIR FULL LICENSE (RN, LPN, ETC.). CAN THE EMPLOYER COUNT MONTHS COVERED BY THE TPP TOWARD HOURS WORKED FOR SLRN? (Added 10/13/2022)

Yes. Graduate nurses and those working with a TPP may have their hours counted toward SLRN. Include those hours when calculating hours worked. We will verify their license status prior to issuing any payment.

HOW SHOULD AN EMPLOYER DOCUMENT A NURSE WHO LEFT AN EMPLOYER BUT CAME BACK TO THE SAME FACILITY? (Added 3/5/2024)

List all Dates Employment Began and Dates Employment Ended for each applicable year for nurses who left an employer and then returned at a later date. Also be sure that the hours worked reflect only the hours included for the specific employer who is completing the form.

IF THE NURSE WORKED IN PATIENT CARE FOR PART OF THE YEAR, BUT ALSO WORKED OUTSIDE OF PATIENT CARE (FOR EXAMPLE, BILLING OFFICE) FOR ANOTHER PART OF THE YEAR, HOW SHOULD I COMPLETE THE NUMBER OF HOURS WORKED QUESTION? (Added 3/5/2024)

Select No and indicate the number of hours the nurse performed patient-facing duties for each year the nurse was employed at your facility.

WHAT DOES PHEAA NEED EMPLOYERS TO SEND TO CERTIFY A NURSE’S EMPLOYMENT? (Added 3/5/2024)

Employers must complete Section 2 of the Employment Certification Form and return to PHEAA with Section 1 completed by the nurse. The Employment Certification Form must be sent from the employer’s organizational email address.

Back to Top

Selection

How are candidates selected for participation? (Updated 5/5/2022)

Since the number of eligible applicants has exceeded available funding, the award process will randomly select eligible applicants in a manner that ensures geographic distribution across the state.

Learn more about the Selection Process.

How will I be notified that I have been selected to receive loan relief through the program?

Applicants will be sent communication throughout the entire process of applying for the SLRN Program. However, communication concerning selection into the program will not be sent until the application deadline has passed and recipient selection has been completed.

If I am eligible and selected, do I still need to make payments on my loans?

Participation in the SLRN Program does not change an applicant’s obligation to remain current and in good standing with their loan servicers. Applicants are encouraged to contact their loan servicers with any questions regarding continued payments while enrolled in the SLRN Program.

I WAS SELECTED FOR THE SLRN PROGRAM BUT NO LONGER WANT TO RECEIVE STUDENT LOAN RELIEF. WHAT DO I NEED TO DO? (Updated 7/18/2023)

If you want to decline participation in the SLRN program, send a self-certifying statement stating:

  • You were a nurse selected for the SLRN program
  • You want to decline participation in the program
  • You understand that withdrawing from the program means you are no longer eligible to receive student loan relief through SLRN
  • Your reason for declining to participate in SLRN

The self-certifying statement must include your:

  • Name
  • Address
  • Social Security number (SSN) or account number
  • Dated signature

We recommended that you upload your self-certifying statement directly to PHEAA, using our file upload feature. Sign in to Account Access or create an account if you do not already have one. Open the file upload feature and select PA Special Programs as the reason for your upload with PA Student Loan Relief for Nurses as the category. You can also submit your self-certifying statement by email to slrn@pheaa.org or by fax to 717-720-3786.

Back to Top

Payments

How will I know that an SLRN payment has been made on my student loan? (Added 1/13/2022)

Communication will be sent to applicants who are approved to receive student loan relief advising that a payment will be scheduled to their student loan servicers. Additionally, communication will be sent once payment has been sent to their loan servicer. Applicants are encouraged to follow up with their loan servicers with any questions regarding payments made to their accounts.

If you are making a lump sum payment for me, will this impact other repayment program/loan forgiveness/loan discharge I am enrolled in? (Added 1/13/2022)

The application of a single payment may affect your repayment program or your progress towards loan forgiveness or discharge under various programs, including Public Service Loan Forgiveness. You are encouraged to review the benefits available to you on each loan which may receive SLRN payments, either with your lender or servicer, before submitting an application for the SLRN Program. For additional information about loan forgiveness or discharge available to borrowers of federal loans, see StudentAid.gov/manage-loans/forgiveness-cancellation. For additional information about private education loan forgiveness or discharge, contact your lender.

Are SLRN payments taxable? (Added 1/13/2022)

There may be federal, state, and local tax consequences associated with the SLRN payments. Applicants are responsible for seeking the advice of their own tax advisors and are responsible for their own tax liability that may arise because of the SLRN payments.

Loan Verification Documentation

MY LOAN SERVICER CHANGED. WHAT SHOULD I DO? (Added 4/6/2023)

If you received your payment authorization form and have not yet returned it, indicate your new loan servicer on the form. You must include loan verification documentation from your new loan servicer with your signed payment authorization form. We will not send an updated payment authorization form.

If you returned your payment authorization form and have been notified that your loans will transfer to another loan servicer or you have not yet received your payment authorization form, email loan verification documentation from your new servicer to slrn@pheaa.org. Indicate why you are submitting new loan verification documentation in your email.

DO ALL APPLICANTS HAVE TO SUBMIT LOAN VERIFICATION DOCUMENTATION? (Updated 3/5/2024)

No. Only those applicants who were selected for participation in the program are required to submit loan verification documentation.

HOW DO I GET LOAN VERIFICATION DOCUMENTATION? (Updated 3/5/2024)

Most loan servicers provide this documentation through the borrower’s account as a self-service feature, but it may have another title. If you are unable to retrieve it through your portal, contact your loan servicer to request loan verification documentation.

CAN I DECIDE WHICH LOANS ARE PAID? (Updated 3/5/2024)

Yes. Applicants selected for participation in the program can indicate the priority in which they would like relief applied on their loan verification documentation. This guidance includes applicants who submit more than one piece of documentation.

MY SERVICER DOES NOT HAVE ANYTHING CALLED LOAN VERIFICATION DOCUMENTATION. WHAT DO I SEND? (Updated 3/5/2024)

Loan servicers may refer to loan verification documentation by different names. This documentation may be referred to as a Loan Verification Certificate (LVC), loan verification letter, or printable account information. Regardless of what the documentation is called, it must be dated prior to the date on your Selected Letter, be on your servicer's letterhead, and include the following information for each of your loans:

  • Your first and last name
  • The student loan servicer’s name
  • Your student loan servicer account number (if available)
  • The total loan balance
  • The disbursement date of the loan (if available)
  • The loan type
  • Payment priority (if you have more than one loan)

The loan information must be printed or computer-generated directly from the loan servicer or their website, and all relevant details must be included. We cannot accept handwritten forms or letters.

The applicant must assign a priority number (per loan) for loan relief, or we will apply the payment to the first loan listed.

MY LOANS WERE TRANSFERRED TO A NEW SERVICER AND I AM UNABLE TO GET LOAN VERIFICATION DOCUMENTATION. WHAT SHOULD I DO? (Added 9/27/2022)

You can find loan verification documentation for your transferred loans at StudentAid.gov. We outlined step-by-step how to obtain SLRN loan verification from StudentAid.gov. You can also find this guide in the Documents & Forms section.

You must email all of the following information to slrn@pheaa.org:

  • The document containing all of the screenshots you captured from StudentAid.gov
  • Your full name, date of birth, last four digits of your Social Security number (SSN), as well as the email address on file with us so that we can properly verify your identity
  • Your loan servicer account number
  • The priority in which you would like payments to be applied, by disbursement date
  • Either your “welcome letter” from your new servicer or the “goodbye letter” from your old servicer
I GOT MY LOAN VERIFICATION DOCUMENTATION. HOW DO I RETURN IT? (Updated 3/5/2024)

We recommend that you upload your loan verification documentation directly to PHEAA, using our file upload feature. Sign in to Account Access on the SLRN homepage or create an account if you do not already have one. Open the file upload feature and select “PA Special Programs” as the reason for your upload with “PA Student Loan Relief for Nurses” as the category.

You can also submit your loan verification documentation by email to slrn@pheaa.org or by fax to 717-720-3786.

WHAT INFORMATION SHOULD BE INCLUDED ON THE LOAN VERIFICATION DOCUMENTATION? (Added 3/5/2024)

The loan verification documentation must be dated prior to the date on your Selected Letter, be on your servicer’s letterhead, and include the following information for each of your loans:

  • Your first and last name
  • The student loan servicer’s name
  • Your student loan servicer account number (if available)
  • The total loan balance
  • The disbursement date of the loan (if available)
  • The loan type
  • Payment priority (if you have more than one loan)

The loan information must be printed or computer-generated directly from the loan servicer or their website, and all relevant details must be included. We cannot accept handwritten forms or letters.

The applicant must assign a priority number (per loan) for loan relief, or we will apply the payment to the first loan listed.

I MISSED THE DEADLINE TO SUBMIT LOAN INFORMATION BECAUSE MY LOANS WERE BEING TRANSFERRED TO A NEW SERVICER. WHAT CAN I DO? (Added 9/27/2022)

You can find loan verification documentation for your transferred loans at StudentAid.gov. We outlined step-by-step how to obtain SLRN loan verification from StudentAid.gov. You can also find this guide in the Documents & Forms section.

You must email all of the following information to slrn@pheaa.org:

  • The document containing all of the screenshots you captured from StudentAid.gov
  • Your full name, date of birth, last four digits of your Social Security number (SSN), as well as the email address on file with us so that we can properly verify your identity
  • Your loan servicer account number
  • The priority in which you would like payments to be applied, by disbursement date
  • Either your “welcome letter” from your new servicer or the “goodbye letter” from your old servicer
I HAVE MULTIPLE LOANS AND DID NOT INDICATE ON MY LOAN VERIFICATION DOCUMENTATION WHICH LOANS I WANT THE RELIEF APPLIED TO. WHAT SHOULD I DO? (Updated 3/5/2024)

If you selected multiple loans and did not indicate on your loan verification documentation the priority in which you would like the relief applied, the relief will first be applied to the first loan listed, followed by the second loan listed and so forth.

I DID NOT ASSIGN A PRIORITY TO MY LOANS ON THE LOAN VERIFICATION DOCUMENT. HOW CAN I PRIORITIZE MY LOANS? (Added 9/15/2022)

If you need to prioritize your loans, you should send an email to slrn@pheaa.org. The email must include the disbursement date of each loan and the priority that you assign to each loan. In order to verify your identity, you must also provide the last 4 digits of your Social Security number (SSN), full name, full date of birth, and email address (on file) in the body of the email.

I HAVE MORE THAN ONE LOAN. HOW DO I ASSIGN A PRIORITY TO THE LOANS? (Added 9/15/2022)

Indicate on the loan verification document the priority in which you would like the relief applied to the loans.

CAN I CHANGE THE PRIORITY THAT SLRN RELIEF IS APPLIED TO MY LOANS? (Added 10/4/2022)

If you have already submitted both loan verification documentation from your servicer and your loan payment priority and have decided you would like to change the priority that SLRN relief is applied to your loan, send an email to slrn@pheaa.org with the new priority. The email must include the disbursement date of each loan and the priority that you assign to each loan. To verify your identity, you must also provide the last 4 digits of your Social Security number (SSN), full name, date of birth, and email address (on file) in the body of the email.

Some changes to your payment priority will require sending in new loan verification documentation if your new loan priority includes a loan from a different servicer.

Appeals

CAN I APPEAL THE DECISION THAT WAS MADE ON MY APPLICATION? (Added 9/13/2022)

Yes. Nurses can appeal their eligibility status but not their selection status. It is important to remember that appeals do not guaranty funding.

HOW DO I APPEAL? (Added 9/13/2022)

Submit your letter of appeal and any additional documentation by email to slrn@pheaa.org. In order to verify your identity, make sure the body of your email includes:

  • The last 4 digits of your Social Security number (SSN)
  • Full name
  • Full date of birth
  • The email address you have on file with us
I WAS DENIED PARTICIPATION IN THE PROGRAM FOR MULTIPLE REASONS, DO I NEED TO APPEAL EACH REASON? (Added 9/13/2022)

Yes. If a nurse was denied for more than one ineligible reason, they must provide evidence to support their eligibility for each reason.

IF MY APPEAL IS APPROVED DOES THAT MEAN I WILL RECEIVE RELIEF? (Added 9/13/2022)

If a nurse’s appeal is approved, their application will still be subject to the random selection process. A successful appeal will not automatically result in receiving relief.

Back to Top